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FAQs


Maintenance


Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.

All work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some came take up to 72 hours to resolve.

No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.

We do not service after hours lock outs. You can use the smart home app to help troubleshoot the issue with your lock. Our smart locks will warn you by blinking red when running low on battery. Make sure you enter an online work order for our maintenance team when this happens and we will be happy to switch them out for you.

You are allowed to decorate your new home. We do not allow walls and ceilings to be painted; they must stay the existing color. All modifications, i.e., nail holes, to the apartment will be charged at the time of move-out if it is not restored to its original condition.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.); Access gate not operating correctly


Community Information & Amenities


Wilmington Flats has a gym, a clubhouse, and package lockers . Check out our amenity page! www.wilmingtonflats.com/amenities

The property currently does not have a pool.

Each apartment is assigned one parking spot in our underground parking garage, there is an added monthly charge. Additional garage parking is offered across the street for Wilmington residents for an additional monthly charge.

All apartment homes include a washer and dryer.

Yes, we are a pet friendly community. We use Pet Screening services for pet approval and record your pet DNA.

$200 pet deposit, $400 non-refundable pet fee, $55 monthly pet rent, 2 pet limit.

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.

No, there is not a pet park at this moment.

Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.

The trash chute is located at the end of hall on floors 3-7

Moving boxes need to be broken down and can be disposed of in the dumpster areas

Pest control can be scheduled by entering a work order.

The onsite staff will not accept packages on behalf of residents. There is a package locker onsite where all packages will be dropped.

Our Health and Wellness Center is open 24/7 with access control.

Our Health and Wellness Center has everything you need to stay in shape! We have free weights, cardio, and cycling.

We do not allow private events in our public spaces.


Admin


No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.

We accept walk ins, but we prioritize prospects who book an appointment.

Our office is open 6 days a week and we have an open door policy. You can come meet our team at any time.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

No, we currently do not offer furnished apartments.

Yes, the short term lease fee for 3-5 month leases will $150.00 plus market rent on the apartment.


UTILITIES


No, Utilities are not included in your rent amount and will be billed back based on usage

At the time of move in you will be required to provide proof of an active gas and electric account. The property uses a 3rd party utility company who will charge you for water, sewer, and trash based on an allocation forumla.

The property has been wired for high speed internet. Fees for internet are billed seperately and due with your monthly rent each month.

Friends Make the Best Neighbors! Ask us more about resident referral program

Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 10 total nights per month.

No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying 2X's the rent as a termination fee.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying two (2) month's rent as termination fee.


Location


Yes, UTA has a stop within walking distance of the property

We are located off the 80 and 1300 E. Sugar House Park is across the street from the property, along with dining, shopping, and the Forest Dale Golf Course.

Salt Lake City School District
-Nibley Park Elementary and Middle School
-Highland High School

Herman Franks Dog Park is located 2 miles away.

Across the street there is a shopping plaza. Whole Foods is down the street

Stabucks-.3 miles away and WFM Coffee Bar is .2 miles from the property.